---
title: "Enterprise SLA Now Available"
description: "99.99% uptime guarantee with dedicated support for enterprise customers."
url: https://edge.network/latest/enterprise-sla/
---

# Enterprise SLA Now Available

[Back to Latest](https://edge.network/latest) Product Jan 19, 2025

# Enterprise SLA Now Available

99.99% uptime guarantee with dedicated support for enterprise customers.

As Edge Network continues to grow and serve increasingly mission-critical workloads,
we recognise the importance of providing enterprise-grade guarantees. Today, we're
making our Enterprise SLA generally available to all customers on our Enterprise plan.

## What's Included

Our Enterprise SLA provides comprehensive coverage across all Edge services, with clear
definitions, guaranteed response times, and financial backing through service credits.

### 99.99% Uptime Guarantee

Our enterprise SLA guarantees 99.99% uptime across all services, backed by service credits if we fall short.

### Rapid Response Times

Priority support with guaranteed response times. Critical issues acknowledged within 15 minutes, 24/7.

### Dedicated Support

Access to a dedicated support team who knows your infrastructure and can resolve issues faster.

### Comprehensive Coverage

Full coverage across CDN, Compute, DNS, and Storage services with clear definitions and escalation paths.

### Standard Enterprise SLA Includes

99.99% uptime guarantee
15-minute response time for critical issues
1-hour response time for high priority
4-hour response time for medium priority
24/7 support for critical issues
Service credits for SLA breaches
Monthly uptime reports
Dedicated account manager

## Custom SLAs Available

We understand that every enterprise has unique requirements. That's why we also offer
fully customised SLAs tailored to your specific needs. Custom SLAs can include:

- **Custom response times** — Define response and resolution targets that align with your operational requirements
- **Extended coverage** — Additional coverage for specific services, regions, or use cases beyond the standard SLA
- **Custom definitions** — Tailored incident severity definitions and escalation procedures that match your internal processes
- **Enhanced service credits** — Customised credit structures for SLA breaches based on business impact

### Get Started with Enterprise SLA

Ready to upgrade to Enterprise? Or need a custom SLA tailored to your requirements?
Contact our sales team to discuss your needs.

[Contact Sales](https://edge.network/contact) [View Pricing](https://edge.network/pricing)

For more information about our Enterprise SLA or to discuss custom requirements,
please [contact us](https://edge.network/contact).
Our team is ready to help you find the right solution for your business.

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