---
title: "Support"
description: "Get help from Edge Network. Submit tickets, browse documentation, and access community resources."
url: https://edge.network/support/
---

# Support

Support

# How can we help?

Get support, browse documentation, or learn with our tutorials.

## Get Help

Choose the best way to find answers or reach our team.

### Chat with us

Get instant answers from our AI assistant or connect with our team.

Chat now

### Submit a Ticket

Create a support ticket and get help from our team.

[Open Ticket](https://edge.network/account/support)

### Documentation

Browse our comprehensive documentation and guides.

[View Docs](https://edge.network/docs)

### Academy

Learn with tutorials, videos, and best practices.

[Start Learning](https://edge.network/academy)

All Systems Operational

[View Status Page →](https://edge.network/status)

## Frequently Asked Questions

Quick answers to common questions about Edge.

### How do I get started with Edge?

Sign up for a free account — no card required — verify your email, and deploy your first resource in minutes.

### What payment methods do you accept?

We accept all major credit cards, PayPal, and cryptocurrency payments.

### Do you offer refunds?

Unused prepaid balance top-ups are refundable — contact support and we'll sort it out.

### What is your uptime SLA?

We offer 99.9% uptime for standard plans and 99.99% for enterprise customers.

### How do egress fees work?

They don't. We don't charge for bandwidth or data transfer. Ever.

## Response Times & Hours

Support availability varies by plan tier.

### Response Times

- Hobbyist / Dev Community + automated
- Startup 24-48 hours (automated)
- Scaleup 4-8 hours (ticketed)
- Business 1-2 hours (priority)
- Enterprise

### Support Hours

- Standard Mon-Fri, 9am-6pm GMT
- Business Mon-Fri, 8am-10pm GMT
- Enterprise 24/7/365