Legal

Terms of Service

Version 2.0 — effective 17 July 2026

Version 2.0 reflects our prepaid, usage-based billing model. Accounts remaining on a legacy subscription plan continue to be billed under their existing plan terms; all other provisions of these Terms apply to all accounts. For a copy of the previous version, contact legal@edge.network.

1. Acceptance of Terms

By accessing or using Edge Network Limited's ("Edge", "we", "us", or "our") services, website, and applications (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Services.

2. Description of Services

Edge provides cloud infrastructure services including but not limited to content delivery network (CDN), compute, DNS, and object storage services. The specific features and functionality available to you depend on your account type, applicable free tier limits, and the resources you enable and fund.

3. Account Registration

To use certain features of the Services, you must register for an account. You agree to:

Provide accurate, current, and complete information
Maintain and update your information as needed
Keep your password secure and confidential
Accept responsibility for all activities under your account
Notify us immediately of any unauthorised access

4. Acceptable Use

You agree not to use the Services to:

✕ Violate any applicable laws or regulations
✕ Infringe intellectual property rights of others
✕ Transmit malware, viruses, or harmful code
✕ Engage in spam, phishing, or fraudulent activities
✕ Interfere with or disrupt the Services or servers
✕ Attempt to gain unauthorised access to any systems
✕ Host or distribute illegal content
✕ Resell or redistribute the Services without authorisation

5. Fair Use Policy

Edge Network services include generous allowances, including free tiers, unlimited bandwidth on qualifying services, and high-volume request allowances. These inclusions are designed for normal business and development use consistent with the intended purpose of each service.

5.1 What constitutes fair use

Fair use means usage that is consistent with the typical patterns expected for services of this kind. Most customers will never need to think about this policy. It exists solely to protect the quality of service for all customers on the platform.

5.2 Examples of usage that may exceed fair use

Bandwidth or request volumes that significantly and persistently exceed 10x the median usage across comparable accounts
Using CDN or storage services primarily for content distribution unrelated to your own application (e.g. operating a public file hosting or torrent service)
Cryptocurrency mining, password cracking, or other computationally exploitative workloads on virtual machines
Generating excessive DNS query volume through misconfigured resolvers or automated abuse
Any usage pattern that materially degrades the performance or availability of services for other customers

5.3 How we respond

If we identify usage that may exceed fair use, we will take the following steps in order where possible:

1. Notify you — we will contact you to discuss the usage and explore options, such as moving to metered enterprise rates or optimising your configuration.

2. Throttle or restrict — if the usage continues to impact other customers, we may temporarily limit the affected service to sustainable levels.

3. Suspend — in cases of deliberate abuse or where service quality for other customers is at immediate risk, we may suspend the account without prior notice.

5.4 Metered and enterprise usage

Usage billed at metered rates — including prepaid per-resource compute and enterprise pay-as-you-go agreements — is not subject to fair use limitations on those metered resources. Metered usage is billed at the applicable rates without volume restrictions. Fair use provisions relating to prohibited activities (Section 4) still apply.

6. Payment Terms

Certain Services require payment. Paid usage is funded by a prepaid account balance, saved payment method, or (for grandfathered accounts) a legacy subscription. By using paid Services, you agree to pay all applicable fees. Fees and unused balance top-ups are non-refundable except as expressly stated in these Terms or required by law.

Prepaid balance top-ups are charged at the time of purchase

Usage is deducted from your prepaid balance as it accrues (typically hourly)

Fixed-price add-ons are billed to your saved payment method or prepaid balance

We may change pricing with 30 days' notice

Services may be stopped or restricted when your balance is exhausted

Legacy subscription fees (grandfathered plans) are billed in advance

7. Service Level Agreement

Our Service Level Agreement (SLA) provides uptime guarantees and service credits for qualifying downtime. The SLA is incorporated into these Terms by reference. SLA commitments apply to enterprise agreements and are detailed in the applicable agreement; current service status is published at edge.network/status.

8. Intellectual Property

The Services and all associated content, features, and functionality are owned by Edge and are protected by copyright, trademark, and other intellectual property laws. You retain ownership of content you upload to the Services.

9. Data and Privacy

Our Privacy Policy describes how we collect, use, and protect your information. By using the Services, you consent to our data practices as described in the Privacy Policy.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EDGE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

12. Indemnification

You agree to indemnify and hold harmless Edge and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Services or violation of these Terms.

13. Termination

We may suspend or terminate your access to the Services at any time for any reason, including violation of these Terms. Upon termination, your right to use the Services will immediately cease.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

15. Changes to Terms

We may modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website. Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

16. Contact

For questions about these Terms, please contact us:

legal@edge.network