Edge

Support

How can we help?

Get support, browse documentation, or learn with our tutorials.

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Submit a Ticket

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Documentation

Browse our comprehensive documentation and guides.

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Academy

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All Systems Operational
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Frequently Asked Questions

Quick answers to common questions about Edge.

How do I get started with Edge?

Sign up for a free account — no card required — verify your email, and deploy your first resource in minutes.

What payment methods do you accept?

We accept all major credit cards, PayPal, and cryptocurrency payments.

Do you offer refunds?

Unused prepaid balance top-ups are refundable — contact support and we'll sort it out.

What is your uptime SLA?

We offer 99.9% uptime for standard plans and 99.99% for enterprise customers.

How do egress fees work?

They don't. We don't charge for bandwidth or data transfer. Ever.

Response Times & Hours

Support availability varies by plan tier.

Response Times

  • Hobbyist / Dev Community + automated
  • Startup 24-48 hours (automated)
  • Scaleup 4-8 hours (ticketed)
  • Business 1-2 hours (priority)
  • Enterprise <1 hour (dedicated)

Support Hours

  • Standard Mon-Fri, 9am-6pm GMT
  • Business Mon-Fri, 8am-10pm GMT
  • Enterprise 24/7/365